Main Brand:

• Minisforum (Covers a wide range of product types)

Sub-brands:

• Atomman (Premium Discovery Series)

• Kodlix (Cost-effective product)

MINIFORUM currently includes the following product categories, which can be adjusted according to market demand and technological development:

Mini PC Series

• Personal Entertainment Mini PC: Suitable for home entertainment, media centers, etc., compact and easy to place.
• Business Office Mini PC: Suitable for office work such as document processing, presentations, etc.
• Gaming Mini PC: With powerful graphics processing performance, suitable for gaming/programming

Mini Workstation Series

Designed for professional users such as engineers, designers, and editors, offering powerful data processing and analysis capabilities.

Mini Server Series

• Home/Small Business Mini Server: For storing and sharing files and for simple web services.

• Data Center Mini Server: Suitable for data center environments and offers high-density computing power.

Tablet Series

A multifunctional product that integrates tablets, laptops, and portable displays to meet a variety of needs such as programming development, AAA games, graphic design, video editing, and more.

Accessories Series

Includes cases, motherboards, portable displays, docking stations, power supplies, and other accessories and peripheral products to meet users' needs when assembling and expanding devices.

The used machines sold by Minisforum are usually officially sourced from Minisforum, which guarantees the origin and quality of the products. After professional inspection and maintenance, the performance of most refurbished machines can be almost as good as new. Compared to new models, the price is more affordable, making it suitable for consumers on a limited budget.

Currently only available in Europe, Japan, and the United States.

If you wish to deactivate your account and no longer receive messages from Minisforum, please contact customer service at [email protected]. Once the account information has been verified, we can process the request to deactivate the account.

You can easily view an overview of all your previous orders in the order history section of your account, along with related information, including the order number, order date, order total, and shipping status.

Go back to the login page and select “Forgot Password” to reset it. If you are still unable to log in, please contact customer service to resolve the issue.

Sorry, were there too many updates? Just scroll to the bottom of one of our newsletter emails and click on “Unsubscribe.” Of course, you can subscribe again at any time!

Have you checked your spam folder? Unfortunately, our emails sometimes end up there. If you cannot find it there either, please send us an email and we will manually add you again.

It's great that you want to stay up to date: just scroll down to the bottom of our homepage. There you can enter your email address.

You can choose between the following payment methods:

1. Internationally Accepted Credit/Debit Cards

• Visa

• Mastercard

• American Express

• Discover

• JCB (Japan Credit Bureau)

• Diners Club International

• UnionPay

• Visa Electron

• Maestro

• Cartes Bancaires

• Bancomat

• Bancontact

3. Digital Wallets / Quick Pay

• PayPal

• Google Pay

• Apple Pay

• Skrill Digital Wallet

4. Buy Now, Pay Later & Online Bank Transfers

• Klarna

• Billink

• iDEAL

• Trustly

• MyBank

• EPS

Note: Please be advised that we are currently unable to accept payment by check or advance payment. If you need to pay via bank transfer, you will need to sign a purchase agreement with Minisforum. For this process, please contact customer service at: [email protected]

About Klarna: https://www.klarna.com/de/jetzt-kaufen-spaeter-bezahlen/

Klarna Customer Service: https://www.klarna.com/de/kundenservice/

In order to offer you Klarna's payment methods, we may share your personal data in the form of contact and order details with Klarna at checkout so that Klarna can check whether you are eligible for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy.

Klarna payment methods

1. Pay immediately

Pay for your favorite items in seconds – by direct debit, instant transfer, or card.

2. Pay in up to 30 days
Shop today and pay flexibly in up to 30 days.
3. 3 interest-free installments
Spread the cost over 3 interest-free installments. Your payments will be debited on the day of the order, in 30 and 60 days.

Question about Klarna:

1. I have requested cancellation of my order, how do I get a refund?
Once the shop has registered your cancellation or return, the refund will be processed within 5 business days.

If you have already paid for your order with a card, the refund will be credited to the same card. If you have not yet paid your bill, the refund will reduce the bill or cancel it completely.

2. I have received a bill, but have not yet received my shipment?
You have 30 days to pay, so you don't have to pay immediately. If your payment deadline is approaching and there is no tracking number for your goods, don't worry, it may be because you purchased a pre-order item.
The delivery time for pre-order items is specified on the page. You can pay as normal, and Minisforum will ship your order as soon as the goods arrive at the warehouse in Germany.
You can also contact Minisforum customer service to check the delivery.

3. What happens if I don't pay for my order?
Payment is due within 30 days of shipment. You will receive a payment reminder email before your payment is due. If you do not pay for your order with Klarna, your credit rating will be affected.

If you receive an error message when paying with your credit card, make sure that you enter the same billing address that is registered with your bank. If the information matches, do not try to complete the order again. Instead, please contact us and we will do our best to process your order.

Instructions for use:

After purchase, the system automatically sends a gift card for the corresponding amount to the customer's email address with a redemption code.

The redemption code can be used multiple times when ordering; for example, redeem 10 euros, 20 euros; the remaining amount is displayed in the background.

Notes:

Redemption codes are only valid for the email address from which the gift card was received and may not be shared with others.

If you need to pass it on to others, please provide the recipient's email address; the recipient's name is optional, otherwise it cannot be used normally.

Insurance services are provided by Xcotton, and currently there are two different types of services: Shipping Protection & Product Protection.

About Xcotton: https://www.xcottons.com/XCotton#/home

1. Shipping Protection Resolution Center: https://seller.xcottons.com/parcel#/parcel/parcel-login;

2. Product Protection Resolution Center: https://sp.xcottons.com/parcel#/productProtection/protection-login;

3. Service Email: [email protected]

Shipping Protection Coverage

1. Loss

• Complete Loss: No proof of delivery is provided by the carrier. A package is considered lost if not delivered within 30 days (domestic) or 60 days (international) from shipment.

• Partial Loss (Multiple Packages): Each package is assessed individually based on loss, damage, or theft.

• Partial Loss (Single Package): Applies if:

  1. The outer packaging is visibly damaged, or

  2. The carrier’s recorded weight differs from the actual weight.

• Porch Piracy: The carrier shows the package as delivered, but the customer confirms non-receipt.

2. Damage
Coverage applies when a received item shows clear physical damage—such as breakage, cracking, bending (for non-flexible items), or crushing—that makes it unusable.

3. Incorrect Delivery
Claims are eligible if the carrier delivers the package to a wrong address, except when the error is caused by the customer.

4. Delay
A delay occurs when the package is not delivered within the originally stated timeframe.

TERMS OF COVERAGE


1. Coverage Period
The coverage period shall be one (1), two (2), or three (3) years, commencing on the date of purchase.

2. Protection Plans
a. The 1-Year Protection Plan provides coverage for Accidental Damage. This plan does not include an Extended Warranty.
b. The 2-Year Protection Plan provides coverage for Accidental Damage. This plan does not include an Extended Warranty.
c. The 3-Year Protection Plan provides comprehensive coverage, including both Accidental Damage protection and an Extended Warranty.

3. Definitions of Coverage
a. Accidental Damage: Damage to the product arising from unforeseen and external events during its intended use.
b. Extended Warranty: An extension of service that continues the terms of the manufacturer's original hardware warranty upon its termination.

4. Scope of Protection
The coverage encompasses the following:
a. Provision of an extended warranty subsequent to the expiry of the manufacturer's warranty.
b. Indemnification for product failures attributable to electrical power surges.
c. Accessory Coverage, entailing the repair or replacement of all components supplied by the manufacturer in the original box.
d. Repair or replacement necessitated by accidental causes, including, but not limited to, falling, impact, cracking, or liquid spillage.

If you would like to order multiple devices, please let us know the models, configurations, and quantities you require. We will then send you a quote based on the order quantity.

If you cannot find the product you are looking for on the website's search page, it may have been discontinued or is no longer available for sale. When an item is discontinued, it is removed from the website before the inventory runs out. If you order a discontinued item before we remove it from the website, we will notify you by email within 24 hours. Once you receive notification of a discontinued item, please contact our customer service department for more information about your options, including details on refunds or item exchanges.

If the item is out of stock, it cannot be added or purchased. (Pre-orders can be placed, but you will have to wait until the item arrives in stock.)

If all items in your order are out of stock, they will not be shipped until all items are available.

If only some of the items in your order are backordered, the available items will be shipped separately. Once the out-of-stock item arrives, it will be shipped again at no additional cost to you.

If you do not wish to wait, please contact our customer service department to cancel the out-of-stock item or replace it with another product of your choice.

If you made a mistake when entering your address or if the package needs to be sent to a different address, you can contact customer service directly and provide the correct address. As long as the order has not yet been processed, it is possible to change the address.

Once the package has been shipped, the address can no longer be changed. However, you can contact DHL to refuse delivery of the package (please do not open the package) and inform the Minisforum customer service team. They will reprocess your order once they have received the package.

Minisforum has several different websites or platforms that sell products, so the customer service team is also different. If you have any issues with the products you ordered, you can follow the rules for creating an order number and find the appropriate customer service team for consultation.

Reference order number: EU12345, please contact: eu@minisforum

Reference order number: MS12345, please contact: [email protected]

Reference order number: UK1234, please contact: [email protected]

Reference order number: CN1234, please contact Sie: [email protected]

Reference order number: JP12345, please contact: [email protected]

Reference order number: FR1234, please contact: [email protected]

Reference order number: RE1234, please contact: [email protected]

Other platforms:

• Kaufland:

Reference order number: MCKKGE5

Email: [email protected]

• Aliexpress:

Reference order number: 5429857175542306

Email: [email protected]

• Amazon:

Reference order number: 123-1234567-1234567

Email: [email protected](US)，[email protected] (EU)

• Walmart:

Reference order number: 200011527022714

Email: [email protected]

• Newegg:

Reference order number: 418234953

Email: [email protected]

EU countries: Czech Republic, Denmark, Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Non-EU countries: Switzerland, Albania, Belarus, North Macedonia, Iceland, Bosnia and Herzegovina, Vatican City, Liechtenstein, Monaco, Norway, San Marino, United Kingdom

In order to mitigate the risk of loss during transit, buyers are advised to obtain transit insurance.

1. Standard Products (specifically in-stock items):
Orders will be processed within 2-3 business days (processing will automatically extend to the next business day in case of holidays).

2. Refurbished Devices: 3-5 business days
All refurbished devices are sold from current stock; there are no pre-sale items. However, in rare cases of inventory system errors, our customer service team will explain the situation.

3. Pre-order Shipping:

Please note the estimated shipping time displayed on the product page. Pre-ordered items will not ship immediately after purchase and may experience delays. If delays occur, you may contact our customer service team to receive a small gift.

Delivery times depend on the shipping warehouse (only two warehouses exist):

1) Direct shipment from German Warehouse: 3-5 business days.

2) Shipment via Hong Kong Warehouse to German Warehouse:

Items will be dispatched within 2-3 business days after arrival at the German warehouse.
Note: These shipments are processed in batches. No tracking number will be provided when shipped from Hong Kong, and the logistics status will appear as not updated. The corresponding tracking number will be sent to you after the German warehouse dispatches the shipment.

3) Direct shipment from Hong Kong Warehouse: 5-7 business days.
Goods will be shipped directly from Hong Kong via UPS/FedEx/DHL. Please note that additional customs duties may apply for these shipments.

As soon as your order has been packed and is ready for shipment, you will receive a shipping notification from us including the tracking number, allowing you to track your package.

Please note that orders are not processed or delivered on Sundays and public holidays. It may take 1 to 2 days for the tracking link to be updated.

ATTENTION:

1) For products with a pre-sale label, delivery times depend on the information provided on the page; please check before purchasing whether these delivery times are acceptable.

2) Due to unforeseen circumstances, the estimated delivery date may be delayed. If you have any questions, please contact customer service.

3) Once the package has been shipped, the customer will be notified of the shipping status by email. Customers can also track their orders using the “Order Status” button.

Payment

If your delivery address is within the EU, you can select “Free Shipping” regardless of the warehouse. If the order is shipped from a warehouse in Hong Kong, the goods will first be sent to a German warehouse and then forwarded to you; all costs are already covered by the seller.

If the address is outside the EU, we recommend that you pay the €30 “Duty Free Shipping” fee. We will then pay the tax and you will not incur any further costs.

Tariff insurance

We will cover the full tax if you have to pay customs duties.
1) Keep the customs payment receipt;
2) Send the payment slip to us;
3) The refund will be returned via your original payment method within 1-2 business days.

Normally

After your order has been shipped, you will receive an automatic email with a tracking link to track your shipment.

If you have a Minisforum account, the tracking link will also be stored there.

Delivery not completed

Please do not worry, we will do our best to ensure that all packages arrive as quickly as possible. Unfortunately, problems can sometimes arise. If your package is delayed or cannot be delivered, simply send us an email at eu@minisforum, and we will find a solution.

If the tracking shows the delivery status and you still cannot find your package, and after 24 hours you still cannot find it, please contact us and we will file a claim on your behalf.

Sometimes delivery services scan the wrong package upon delivery, and they usually find the error and correct it the next day. While waiting for the delivery person, we recommend checking behind bushes, on the back porch, or other places where the driver may have tried to hide the package out of sight from the street. It's also a good idea to check with a neighbor (or the rental office of the residential complex).

In accordance with the new regulations of EU countries, all goods imported into the EU will be subject to customs VAT from July 1, 2021 (different countries have different VAT rates).

Please actively cooperate with local customs during customs clearance, otherwise the goods will be returned or destroyed due to being overdue, resulting in high fees.

Please note: Our company is not responsible for this matter and will not bear the fees if you do not complete customs clearance.

If you have any questions, please contact our support team. Please note that the shipping instructions below are for reference only.

Note: Our store only sells EU-format adapters. If you need adapters in other formats, please visit the corresponding Minisforum store.

Most orders from Minisforum are delivered by DHL, while a small number are delivered by FEDEX or UPS (depending on the destination country).

All orders are shipped free of charge. Minisforum offers free shipping.

Warehouse:

Recipient: Panex-MG
Address: Vollhöfner Weiden 17, 21129 Hamburg, Germany
Company Name: Panex World Depot GmbH
Contact Number: +49 15565251313

! ! ! Attention:

Please ensure you contact customer service before returning your package to confirm the return warehouse and provide your return information. Otherwise, your package will be returned and after-sales service may not be provided.

Priority Mail, Express Mail, and Cash on Delivery are not accepted for return shipping. If these shipping methods are used, shipping costs are the customer's responsibility.

1) Pending Orders (In-stock and Pre-sales Products)

Please contact Minisforum to confirm your order status. You may request a full refund at any time before your order is shipped. We will process your refund within 7 business days.

2) Customers cannot cancel the order if the product has already been shipped, unless the customer bears all costs for returning the package and a fee of 2% of the goods for the platform transfer.

3) In the event of a forced return by customs for personal reasons of the customer, the customer and Minisforum shall each bear half of the transport costs incurred, and Minisforum shall additionally charge 2% of the product price as a processing fee.

We hope you are satisfied with your purchase! We offer exchanges and refunds within the warranty period (2 years).

If you encounter any issues with the device you purchased, please contact the seller's support team first to find a solution. If the issue cannot be resolved, please contact customer service to arrange a return or exchange. For more information on the return process, please visit the “Warranty & Returns” page.

Product returns are subject to our terms and conditions of sale. In rare cases, Minisforum may review your account, purchase, and return history and has the right to refuse service and/or prevent you from placing future orders with Minisforum.

1. Please email us with your order number (e.g., EU1000), a description of the issue, and supporting evidence (in text, photos, or video). Our technicians will then assess whether the problem is hardware-related and if repair is feasible. You will be informed via customer service of the repair cost, service location, and estimated timeframe.
2. If you agree with the repair, our support team will register the case, and you will be responsible for shipping the unit to the designated service location. If you decline the repair, the case will be transferred to the return/replacement process.
3. Upon receipt, the repair center will conduct a final confirmation on the repairability of the unit. If the repair is successful, the product will be returned to you. If the unit is deemed unrepairable, the case will proceed to the return/replacement process, with customer support following up accordingly.

Minisforum is looking for distribution partners who would like to offer Minisforum's extensive product range in European countries. If you would like to become our distribution partner, please contact us as soon as possible to receive an offer.

For further information, please click on：https://store.minisforum.de/pages/distributor

Affiliate programs are an easy way for you to earn commissions by promoting our attractive products and extensive library of content.

It's simple: we provide you with the tools to drive traffic to Minisforum.eu, and we pay you commissions based on the number of successful orders and sales.

For more information, please click on: https://store.minisforum.de/pages/minisforum-affiliate-program

Sign up and earn rewards by earning 2 points for every dollar spent.

You can also earn points by completing tasks. When you reach a certain number of points, you can redeem them for gifts or coupons.

For more information, please click on: https://store.minisforum.de/account/register

If you are interested in testing our products or if you are a content creator and would like to introduce our products to your community, please do not hesitate to contact us at any time.

Email: [email protected]

If you would like to show us your work and become a contributing author for Minisforum, please contact us at [email protected]. Once the blog is published, you will receive a gift from Minisforum or a gift card of a certain amount.

If you are satisfied with our products and leave a positive review, contact customer service to earn 100 points.

If you have any questions or suggestions for improvement while browsing our website, please let us know. If your suggestion is accepted, you will receive points as a reward.

Minisforum welcomes any questions you may have. You can either ask a question directly in the online chat on the website or send us an email. We will respond as soon as possible after receiving an answer from our technical team. (Please note that we may not respond on non-working days.)

Email: [email protected]